Dispatch

February 24, 2023

Dispatch

For over 64 years, Arnold Bros. Transport Ltd. has been providing over the road transportation solutions to customers throughout North America. We specialize in truckload highway transport & logistics management and pride ourselves on going the extra mile to solve our customer's pressing challenges and deliver exceptional service. We are a multi-generation, family-run company with dedicated staff and drivers, quality equipment and cutting-edge technology. Our head office is in Winnipeg, and we have locations in Milton, Calgary, and yards in Vancouver, Edmonton, Saskatoon, and Montreal. We pride ourselves on our inclusive family culture and our ability to be creative.
Reporting to the Director of Operations, the Dispatcher is responsible for ensuring efficiency in the day-to-day operations which includes building relationships with drivers and customers.

Key Responsibilities include:
• Ensure Dispatchers trace fleet to identify status of each unit and address exceptions (late, unplanned, weather restricted, road closures, detours, breakdowns etc.)
• Liaison with Planners to resolve issues that may arise including home time, hours of service, geography and overnight qualification.
• Liaison with Planners and CSR's to resolve and prevent service exceptions.
• Balance Company and Driver expectations on a daily basis by coaching drivers through mileage, home time, performance issues and load quality.
• Communicate and obtain confirmation of plans with drivers
• TMW Trip Folder
• Respond to Driver satellite inquiries
• Monitor Drivers to ensure compliance with load parameters
• Communicate with Safety Department regarding any issues related to Driver hours of service, medicals, license expirations, safe driving and accidents.
• Maintain contact with key account customers to obtain feedback on their level of satisfaction with the operations services provided by ABT
• Communicate with Customer Service Staff regarding changes in customer load information
• Provide support to Customer Service Reps regarding management of their accounts
• Handle/resolve customer complaints in an expedient and cost-effective manner
• Communicate with key customers regarding the day-to-day movement of loads
• Implement alternative measures to rectify unresolved issues
• Communicate asset/load assignment through TMW to Dispatch
• Develop and maintain a positive rapport with drivers to understand their needs, issues, and be aware of industrial trends.
• Ensure that ABT minimizes failures and operational delays in the region by supporting Maintenance Department initiatives

The successful candidate will have:

• Minimum of grade 12 with post-secondary education an asset
• 2-3 years' experience in a similar role or driving experience
• Self-starter with the ability to manage and prioritize the daily responsibilities using multi-tasking skills
• Excellent written and verbal communication skills
• Excellent computer knowledge & experience specifically in Microsoft Word, Excel & Outlook, TMW and Results Now
• Strong customer service focus
• Exceptional organizational & problem-solving skills
• Exceptional planning and organizing
• Problem assessment and problem solving
• Attention to detail and accuracy
• Able to be Flexible/Adaptable
• Able to work as part of a team

Arnold Bros. Transportation Ltd offers:
• Fast paced environment and an opportunity to grow within the company
• Competitive salary and benefits
• Collaborative work environment with a strong focus on safety
• Education Assistance
• Discounts on many shopping experiences

Candidates interested in this exciting opportunity should apply by email, including your cover letter and resume to:
Arnold Bros. Transportation Ltd.
Talent Acquisition Specialist
739 Lagimodiere Blvd
Winnipeg, MB R3J 0T8
recruiting@arnoldbros.com

Arnold Bros. Transportation Ltd. values diversity and encourages applications from qualified women and men, visible minorities, indigenous people and persons with disabilities. Please indicate any accommodations required to facilitate a successful application and interview process when applying.

We thank all applicants, however, only those under consideration will be contacted.