Customer Service Mentee
November 16, 2023
Customer Service Mentee
For over 65 years, Arnold Bros. Transport Ltd. has been providing over the road transportation solutions to customers throughout North America. We specialize in truck load highway transport & logistics management and pride ourselves on going the extra mile to solve our customer's pressing challenges and deliver exceptional service. We are a multi-generation, family-run company with dedicated staff and drivers, quality equipment and cutting-edge technology. Our head office is in Winnipeg, MB and we have locations in Milton, Ont., Calgary AB, and yards in Vancouver, Edmonton, Saskatoon, and Montreal. We are proud of our inclusive family culture and our ability to be creative.
Arnold Bros Transport Ltd. is committed to providing reliable transport solutions for our customers. Reporting directly to the Manager, Customer Experience & Performance, that Customer Service Mentee is responsible for ensuring a positive exchange between the customer and the company. The successful candidate will be a strong communicator and proactive problem solver who adapts well to changing circumstances.
Key Responsibilities Include:
- Provide support to Customer Service Representatives regarding management of their accounts.
- Assist with submitting non-scheduled and scheduled orders.
- Regularly track and trace customer orders, identifying potential and realized delays in load ETA's.
- Promptly and efficiently respond to customer inquiries, addressing any concerns regarding loads.
- Communicate any service concerns to Operations and confirm that appointments are scheduled.
Qualifications & Competencies:
- Previous Customer Service experience is considered an asset.
- Strong commitment to customer satisfaction.
- Excellent written and verbal communication skills.
- Strong knowledge & experience with MS Office Suite and Teams. Experience with TMW software is considered an asset.
- Exceptional organizational & problem-solving skills.
- Strong attention to detail.
- Ability to quickly adapt and approach complex or sensitive issues with tact and diplomacy.
- Ability to work efficiently within a group setting.
Candidates interested in this exciting growth opportunity should apply by email, including your cover letter and resume, indicating the role in your subject, to:
Arnold Bros. Transport Ltd.
Human Resources Coordinator
739 Lagimodiere Blvd
Winnipeg, MB R3J 0T8
hr@arnoldbros.com
www.arnoldbros.com
Arnold Bros. Transport Ltd. values diversity and encourages applications from qualified women and men, visible minorities, Indigenous people, and persons with disabilities. Please indicate any accommodations required to facilitate a successful application and interview process when applying. We thank all applicants, however, only those under consideration will be contacted.
